How 3KOM cut processing time by 98% with Wallex

‍About PT Trimitra Kolaborasi Mandiri (3KOM)

PT Trimitra Kolaborasi Mandiri, also known as 3KOM, is a telecommunications solutions provider helping businesses strengthen their connectivity, operational efficiency, and scalability. Their services span a wide range of wireless and wired infrastructure, including radio, VSAT, WiFi, DWDM, FTTH, and data networks.

Since its establishment in Indonesia in 2014, 3KOM has supported prominent clients such as Telkomsel, Lintasarta, Icon+, and Alfamart

Facing the Cross-Border Bottleneck

• Manual and Time-Consuming Processes

To pay overseas suppliers in countries such as China, Hong Kong, and Japan, primarily using the IDR/USD currency pair, 3KOM relied on traditional banks. However, this approach was inefficient, requiring nearly a full day of effort for each transaction, including a three-hour commute to the bank and manual paperwork. As the business scaled, this outdated process became increasingly unsustainable.

• High SWIFT Fees

Each SWIFT transfer through traditional banking channels cost approximately IDR 350,000 (~USD 21). While manageable in isolation, these fees added up quickly across multiple transactions, increasing operational costs and reducing overall profitability.

Making The #SwitchtoWallex

3KOM was introduced to Wallex by a trusted partner who had a positive experience using the platform. After evaluating their options, 3KOM opted to trial Wallex and found it to be a perfect match for their needs.

The onboarding process was smooth, with strong support from the Wallex team at every step. Early in the partnership, a supplier payment to China was delayed due to an invoice error. Wallex’s support team responded immediately initiating a refund, guiding the correction, and ensuring successful reprocessing.

“Wallex’s support team responded promptly, immediately initiating a refund, guiding me through the process of re-inputting the transaction, ensuring that the payment was successfully processed, leaving a strong positive impression. Transactions have been smooth since then,” shares Djoni Tirtaatmadja, Director of 3KOM.

The Results?

• 98% time saved in the cross-border payment process

By moving to Wallex’s web-based platform, 3KOM eliminated the need for physical bank visits and lengthy paperwork. The team reduced the time needed per cross-border payment from a full working day to under 30 minutes, boosting productivity and operational agility.

• Improved profitability from lower OPEX

Wallex’s lower transaction fees compared to traditional banks helped the company cut down on operating expenses. On top of that, Wallex’s FX rates are competitive, often near mid-market.

“Wallex also offers highly competitive FX rates, which are often near the mid-market range. They also give us flexibility for rate negotiation, offering far better value compared to traditional banks,” highlights Djoni.

• Exceptional customer support

With access to a dedicated account manager and responsive customer support, 3KOM enjoys peace of mind across every transaction.

“Wallex’s support team has been extremely helpful in ensuring a smooth send-money process, especially when issues arise,” said Djoni. “Having a direct line to someone who understands our business has made all the difference.”

Experience the Wallex Difference

Wallex is a leading, secure payment solution designed for modern businesses. Trusted by companies of all sizes, Wallex facilitates fast, seamless international payments in 46 currencies across 180+ countries.

Our platform enables clients to manage, plan, and hedge their FX requirements securely and efficiently. Forward-looking businesses such as CodaPay, Ismaya Group, and Marugame Udon, along with over 40,000 customers in Asia, trust Wallex to handle over SGD $10 billion in global transactions.

Looking to upgrade your cross-border payment experience? Speak to our team today.

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